Refund policy
We want you to love what you receive from That Odd Piece. If something isn't right, you can raise a return request within 7 days of delivery. There's no need to visit a courier or ship anything back yourself.
Returns
You can raise a return request within 7 days of receiving your order. To be eligible, the item must be unused, unworn, with all tags intact, and in its original packaging, along with your receipt or proof of purchase.
Here's how a return works:
- Email us at thatoddpiece@gmail.com or message us on WhatsApp with your order number and the reason for the return.
- Once we review and approve your request, our courier partner will schedule a doorstep pickup of the parcel from your address.
- Keep the item ready in its original packaging on the day of pickup. That's all you need to do.
A return fee of ₹99 is deducted from your refund to cover reverse pickup and handling. Please do not send items back on your own; returns are only accepted once a request has been approved and collected by our courier partner.
Customised or personalised items cannot be returned or refunded, as they are created specially for you. We also do not accept returns on sale items or gift cards.
Damaged or wrong items
If your order arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery with a photo of the issue. We'll arrange a free pickup and send a replacement or full refund, with no return fee in these cases.
Exchanges
We currently do not offer direct exchanges. If you'd like a different item, please return the original (once approved) and place a new order.
Refunds
Once your returned item reaches us and passes a quick quality check, we'll email you to confirm. Approved refunds are processed within 5-7 business days to your original payment method, minus the ₹99 return fee. For Cash on Delivery orders, refunds are issued via UPI or bank transfer to the details you share with us.